Customer Support
Can’t login to your store account? First try to Reset Your Password. Once you’ve reset your password, try to Log In.
Something else? For all other issues, please click the appropriate tab below to view the contact information for your issue.
Please choose from the list below to view the contact information for the department that handles your issue.
General Information, Phone Orders, and Online Orders
| Hours: | Monday – Friday, 10am – 4pm EST |
| Phone: | (828) 232-1622 |
| Address: | ACE Massage Cupping™ & MediCupping™ PO Box 1266 Asheville, NC 28802 |
Advertising and Wholesale
| Email: | Info@MassageCupping.com |
| Hours: | Monday – Friday, 10am – 4pm EST |
Practitioner List Additions & Corrections
All practitioners certified by ACE qualify for a free standard listing upon receiving their certification from ACE. Practitioners looking to enhance their listing may unlock additional fields by joining the ACE Massage Cupping Practitioners Association.
| Certified Practitioners
Regular listing details include:
|
Update Free Listing |
| Certified Practitioners with Association Membership Additional details unlocked for members:
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To access this page, users must be logged in to the account they purchased the membership on. |
Workshop Questions
For information about ACE workshops or to register by phone, contact the workshop educator directly.
| Anita J. Shannon | 828-232-1622 |
| Annie Garic | 504-723-3911 |
| Beth-Ellen Zang | 928-203-4998 |
| Doug E. Rasmusson | 33(0)6-22-84-43-86 |
| Randy Heaps | 909-489-9844 |
| William Burton | 267-303-0539 |
Online Learning
Students that require assistance with their coursework at ACE Institute Online should contact the technical support team directly on that site.
To open a support ticket for ACE Institute Online, visit ACEInstituteOnline.com/support.
Site Technical Support
For issues related to our website, please fill out the form below to contact our web development team. Please note, our web team can only assist you with problems directly related to the website itself. They are unable to assist with product questions, classes, orders, or shipping.
Development and support for MassageCupping.com is provided by the team at VisiStruct – Orlando Web Development.
GDPR: Export, Remove, or Update User Information
In compliance with EU GDPR laws, ACE is happy to assist you with any requests related to the personal data we have stored on you.
To update, export, or delete any of your personal information, click the corresponding link below.
For a full explanation of our current privacy policy: visit our Privacy Policy.
For other questions related to privacy or GDPR, please contact our Data Protection Officer at Peter@MassageCupping.com.