Contact Us

Customer Support

Can’t login to your store account? First try to Reset Your Password. Once you’ve reset your password, try to Log In.

Something else? For all other issues, please click the appropriate tab below to view the contact information for your issue.

Please choose from the list below to view the contact information for the department that handles your issue.

General Information and Online Orders

Hours: Monday – Friday,  10am – 4pm EST
Phone: (828) 232-1622
Address: ACE Massage Cupping™ & MediCupping™
PO Box 1266
Asheville, NC 28802

Advertising, Wholesale, Phone Orders

Hours: Monday – Friday,  10am – 4pm EST

Practitioner List Additions & Corrections

All practitioners certified by ACE qualify for a free standard listing upon receiving their certification from ACE. Practitioners looking to enhance their listing may unlock additional fields by joining the ACE Massage Cupping Practitioners Association.

Certified Practitioners Update Standard Listing
Certified Practitioners with Association Membership To update your enhanced listing, please visit the downloads section of My Account. You will see your welcome packet ready to download. This document contains a link to the form where you may update your enhanced listing.

Workshop Questions

For information about ACE workshops or to register by phone, contact the workshop educator directly.

Anita J. Shannon 828-232-1622
Annie Garic 504-723-3911
Beth-Ellen Zang 928-203-4998
Doug E. Rasmusson 33(0)6-22-84-43-86
Randy Heaps 909-489-9844
William Burton 267-303-0539

Online Learning

Students that require assistance with their coursework at ACE Institute Online should contact the technical support team directly on that site.

To open a support ticket for ACE Institute Online, visit

Website Issues

For issues related to our website, please contact our web development team. Please note, our web team can only assist you with problems directly related to the website itself. They will be unable to assist with clinical or product questions, classes, or orders.

Development and Support for is provided by the team at VisiStruct – Orlando Web Development.