Contact Us

Customer Support

Can’t login to your store account? First try to Reset Your Password. Once you’ve reset your password, try to Log In.

Something else? For all other issues, please click the appropriate tab below to view the contact information for your issue.

Please choose from the list below to view the contact information for the department that handles your issue.

General Information, Phone Orders, and Online Orders

Hours: Monday – Friday,  10am – 4pm EST
Phone: (828) 232-1622
Address: ACE Massage Cupping™ & MediCupping™
PO Box 1266
Asheville, NC 28802

Advertising and Wholesale

Hours: Monday – Friday,  10am – 4pm EST

Practitioner Listing Changes

All practitioners certified by ACE qualify for a free standard listing upon receiving their certification from ACE. Practitioners looking to enhance their listing may unlock additional fields by joining the ACE Massage Cupping Practitioners Association.

Certified Practitioners

Regular listing details include:

  • Name
  • City / State / Zip
  • License Number
  • Phone Number
  • ACE Certification Type
Update Free Listing
Certified Practitioners with Association Membership
Additional details unlocked for members:

  • Full Address
  • Email Address
  • Website Link
  • Business Description
  • Logo
  • Hours of Operation
  • Special Icon on Map

Update Enhanced Listing

To access this page, users must be logged in to the account they purchased the membership on.

Workshop Questions

For information about ACE workshops or to register by phone, contact the workshop educator directly.

Online Learning

Students that require assistance with their coursework at ACE Institute Online should contact the technical support team directly on that site.

To open a support ticket for ACE Institute Online, visit

Site Technical Support

For issues related to our website, please fill out the form below to contact our web development team. Please note, our web team can only assist you with problems directly related to the website itself. They are unable to assist with product questions, classes, orders, or shipping.

Development and support for is provided by the team at VisiStruct – Orlando Web Development.

GDPR: Export, Remove, or Update User Information

In compliance with EU GDPR laws, ACE is happy to assist you with any requests related to the personal data we have stored on you.

To update, export, or delete any of your personal information, click the corresponding link below.

For a full explanation of our current privacy policy: visit our Privacy Policy.

For other questions related to privacy or GDPR, please contact our Data Protection Officer at