Customer Support
Can’t login to your store account? First try to Reset Your Password. Once you’ve reset your password, try to Log In.
Something else? For all other issues, please click the appropriate tab below to view the contact information for your issue.
Please choose from the list below to view the contact information for the department that handles your issue.
General Information and Online Orders
| Email: | Daniel@MassageCupping.com |
| Hours: | Monday – Friday, 10am – 4pm EST |
| Phone: | (828) 232-1622 |
| Address: | ACE Massage Cupping™ & MediCupping™ PO Box 1266 Asheville, NC 28802 |
Advertising, Wholesale, Phone Orders
| Email: | Info@MassageCupping.com |
| Hours: | Monday – Friday, 10am – 4pm EST |
Practitioner List Additions & Corrections
All practitioners certified by ACE qualify for a free standard listing upon receiving their certification from ACE. Practitioners looking to enhance their listing may unlock additional fields by joining the ACE Massage Cupping Practitioners Association.
| Certified Practitioners | Update Standard Listing |
| Certified Practitioners with Association Membership | To update your enhanced listing, please visit the downloads section of My Account. You will see your welcome packet ready to download. This document contains a link to the form where you may update your enhanced listing. |
Workshop Questions
For information about ACE workshops or to register by phone, contact the workshop educator directly.
| Anita J. Shannon | 828-232-1622 |
| Annie Garic | 504-723-3911 |
| Beth-Ellen Zang | 928-203-4998 |
| Doug E. Rasmusson | 33(0)6-22-84-43-86 |
| Randy Heaps | 909-489-9844 |
| Shannon Gilmartin | 757-285-8295 |
| Stacie Nevelus | 941-726-3440 |
| William Burton | 267-303-0539 |
Online Learning
Students that require assistance with their coursework at ACE Institute Online should contact the technical support team directly on that site.
To open a support ticket for ACE Institute Online, visit ACEInstituteOnline.com/support.
Website Issues
For issues related to our website, please contact our web development team. Please note, our web team can only assist you with problems directly related to the website itself. They will be unable to assist with clinical or product questions, classes, or orders.
Development and Support for MassageCupping.com is provided by the team at VisiStruct – Orlando Web Development.
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